Shipping Return Policy
1. Order Delivery
Once you’ve checked out on our website and your payment is confirmed we will dispatch your order within 24 hours via our delivery partners (this varies as per the shipping address provided during checkout). Any order within India should not take more than 7-10 working days to deliver depending on the location.
We have tied up with various delivery partners across the country and they will deliver your order.
Please note: Since we partner with logistics providers, there might be cases where orders are delayed due to (unforeseen circumstances situations i.e. service delay due to the situation at large in your area of delivery). In such cases, we will provide a reference number for order tracking so that the customer can also get in touch with the logistics provider.
2. Change Shipment Address
You cannot change the shipping address once an order is confirmed. This might only be possible to change, if the order has not been shipped. Please contact us with your order number on +91 96003 99022 if you need to change your address before shipment.
3. Delivery Charges
Delivery charged will be displayed during checkout
4. Delivery Area / Locality
You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area – you will not be able to checkout.
5. Delayed Delivery
In case of a delay, our customer support team will keep you updated about your delivery. In such cases, we will provide a reference number for order tracking so that the customer can also get in touch with the logistics provider.
6. Return Policy
Once a product has been shipped it cannot be returned. If due to some reason the customer is not satisfied with the quality of the product the customer can get in touch with our customer support team.
7. Refund Policy
No refunds are possible once payment has been made. If due to some reason the customer is not satisfied with the quality of the product the customer can get in touch with our customer support team – we shall issue a credit note/coupon for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.
8. Shipment Support
Any concerns in shipment like delayed shipment or change of address and returns related issues, the Site allows you to do it online. You can send an e-mail to: firstname.lastname@example.org
9. Policy updates:
Crest Aquatech Limited reserves the right to change or update this policy at anytime. Such changes shall be effective immediately upon posting to the Site.